This is my review of the location at Legacy Shops (East.) I loved the customer service and the entire experience. It was my first time visiting this office on May 11, 2020 right towards the re-opening of many businesses in Plano due to the pandemic. When I first called to schedule my first appointment for a new eye exam for contacts, I was so glad they were taking new patients and they were accepting my insurance too. I called on a Thursday and my appointment was on the following Monday, so it was a great timing for being a new patient. They provided instructions of wearing a mask, the hand washing, the sanitizing, the social distancing, and all of that, which are not so critical to me but I understand the circumstances, so I’m not complaining. Once I arrived to my appointment, they made sure I complied with the new sanitizing rules and I actually didn’t have to wait to be taken to the first set of metrics for my eyes (can’t remember the name of the tests.) After that I waited for about 10 min for the doctor to see me. The doctor was so nice, straight to the point, explained my current condition, answered all my questions and most importantly I never felt rushed. My visit was successful with no surprises and definitely will recommend to others. The staff and the doctor were very courteous and nice. So, thumbs up!